Privacy policy

Last updated: September 2026

This is a translation for convenience. The German version is legally binding.

1. Data protection at a glance

General information

Hello and a warm welcome to our lovely website. Our privacy policy gives you a simple overview of the nature, scope and purpose of the collection and processing of personal data when you visit and use our website, its associated web pages, functions and content, as well as external online presences.
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Our privacy policy is based on the terms used in the European General Data Protection Regulation (GDPR) and the new Bundesdatenschutzgesetz (BDSG, German Federal Data Protection Act). You can view the relevant definitions (Art. 4 GDPR), for example, at https://dejure.org/gesetze/DSGVO/4.html.

Data collection on this website

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the section "Information on the controller" in this privacy policy.
How do we collect your data?
Some of your data is collected when you provide it to us. This may be, for example, data that you enter into a contact form.
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Other data is collected automatically, or after you have given your consent, by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour.
What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request that this data be corrected or erased. If you have given consent to data processing, you can withdraw this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time about this and any other questions on the subject of data protection.

Analytics tools and third-party tools

When you visit this website, your browsing behaviour may be statistically analysed. This is done mainly with so-called analytics programs. Detailed information about these analytics programs can be found in the following privacy policy.

2. General information and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
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When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
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Please note that data transmission over the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Information on the controller

The controller responsible for data processing on this website is:
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Becker & Kießer GbR
Potthoffweg 7
48147 Münster
Germany
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Email: info@creator-flow.eu
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The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses or similar).

Storage period

Unless a more specific storage period has been stated in this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for erasure or withdraw your consent to data processing, your data will be erased unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, erasure will take place once these reasons cease to apply.

General information on the legal bases for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR if special categories of data under Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your end device (e.g. via device fingerprinting), the data processing is additionally based on § 25(1) TDDDG (Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz, German Telecommunications Digital Services Data Protection Act). Consent can be withdrawn at any time.

If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest under Art. 6(1)(f) GDPR. The legal bases relevant in each individual case are set out in the following paragraphs of this privacy policy.
‍Information on data transfers to third countries that are not secure under data protection law and on transfers to US companies that are not DPF-certified

Among other things, we use tools from companies based in third countries that are not secure under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to these countries and processed there. Please note that a level of data protection comparable to that in the EU cannot be guaranteed in third countries that are not secure under data protection law.

Please note that the USA, as a safe third country, generally has a level of data protection comparable to that of the EU. Accordingly, data transfer to the USA is permitted if the recipient holds a certification under the "EU-US Data Privacy Framework" (DPF) or has suitable additional safeguards. Information on transfers to third countries, including the data recipients, can be found in this privacy policy.

Recipients of personal data/processing on our behalf

In the course of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the performance of a contract, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest in the disclosure under Art. 6(1)(f) GDPR, or if another legal basis permits the disclosure.
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When using processors, we only pass on our customers' personal data on the basis of a valid data processing agreement. If we commission third parties to process data on the basis of a data processing agreement, this is done on the basis of Art. 28 GDPR. These parties are carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.
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In the case of joint processing, a joint controller agreement is concluded in accordance with Art. 26 GDPR.

3. Your rights

You have the following rights against us with regard to personal data concerning you:

4. Access, correction and erasure

Within the framework of the applicable statutory provisions, you have the right at any time to free information under Art. 15 GDPR about your stored personal data, its origin and recipients and the purpose of the data processing, and, where applicable, a right to correction or erasure of this data. Under the statutory requirements in Germany, data is retained in particular for 6 years in accordance with § 257(1) HGB (Handelsgesetzbuch, German Commercial Code) (commercial books, inventories, opening balance sheets, annual financial statements, commercial letters, accounting vouchers, etc.) and for 10 years in accordance with § 147(1) AO (Abgabenordnung, German Fiscal Code) (books, records, management reports, accounting vouchers, commercial and business letters, documents relevant for taxation, etc.).
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You can contact us at any time about this and any other questions on the subject of personal data.

5. Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us about this at any time. The right to restriction of processing applies in the following cases:

If you have restricted the processing of your personal data, this data may, apart from its storage, only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

6. Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw consent you have already given at any time. The lawfulness of the data processing carried out until the withdrawal remains unaffected by the withdrawal.

7. Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION UNDER ART. 21(2) GDPR).
You can inform us of your objection using the following contact details:

Becker & Kießer GbR | Creatorflow
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Potthoffweg 7
48147 Münster
Germany
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Email: info@creator-flow.eu

8. Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

9. Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged breach. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

You can reach the competent state data protection officer at:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia)
Postfach 20 04 44, 40102 Düsseldorf
Phone: + 49 (0) 211 38424-0
Email: poststelle@ldi.nrw.de

10. Objection to promotional emails

We hereby object to the use of contact details published in connection with the legal notice obligation for sending advertising and information material that has not been expressly requested. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example by spam emails.

11. Data collection on this website

Cookies

Our website uses so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your end device until you delete them yourself or your web browser deletes them automatically.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable certain services of third-party companies to be integrated into websites (e.g. cookies for handling payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies may be used to evaluate user behaviour or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions you have requested (e.g. the shopping basket function) or to optimise the website (e.g. cookies for measuring the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is stated. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); consent can be withdrawn at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

You can find out which cookies and services are used on this website in this privacy policy.

Consent via our cookie banner

On your first visit, our website uses its own cookie banner to ask whether you agree to the use of statistics services (Google Analytics). We store your decision exclusively locally in your browser (localStorage) so that we do not have to ask you again on every visit. No data is transmitted to us or to third parties in the process. Google Analytics is only loaded after you have given your consent. You can withdraw or change your consent at any time on the "Cookie settings" page.

The legal basis for storing your choice is Art. 6(1)(c) GDPR in conjunction with § 25(2) no. 2 TDDDG.

"Book an initial call" enquiry form

If you request an initial call via our multi-step form, we process the data you enter (e.g. name, business email address, brand, website, details of your industry, TikTok Shop, sales, budget and goals, and optionally your phone number and position) in order to review your enquiry and prepare the call. If you abandon the form after the first step, we send the details you have provided up to that point to ourselves by email so that we can get in touch with you.

Processing is carried out on the basis of Art. 6(1)(b) GDPR (pre-contractual measures) and our legitimate interest in handling business enquiries (Art. 6(1)(f) GDPR). We delete the data as soon as it is no longer required for processing and no statutory retention obligations prevent this.

Appointment booking via Cal.com

To book appointments for calls, we embed the calendar of Cal.com. The provider is Cal.com, Inc., USA. The calendar is only loaded when you reach the last step of the enquiry form. At that point, your details (in particular your name, email address and a summary of your form entries) are transmitted to Cal.com in order to book the appointment and send you a confirmation. Cal.com sets technically necessary cookies for this purpose.

The legal basis is Art. 6(1)(b) GDPR. Data transfer to the USA is based on the EU-US Data Privacy Framework or the standard contractual clauses of the EU Commission. Details can be found in Cal.com's privacy policy: https://cal.com/privacy

Storage of enquiries in Google Sheets

If you complete our enquiry form from the second step onwards, we store the details you have provided so far in a spreadsheet at Google (Google Ireland Limited, Ireland) in order to be able to process the enquiry. The legal basis is Art. 6(1)(b) and (f) GDPR. A transfer to the USA cannot be ruled out and is based on the EU-US Data Privacy Framework. Further information: https://policies.google.com/privacy

Whop (creator community)

Our creator community is offered via the Whop platform (Whop Inc., USA). If you click on the link "Join the community", you leave our website. Data is only processed by Whop once you are on Whop's site, for example during registration and payment. Whop's privacy policy applies: https://whop.com/privacy

Fonts

The fonts used on this website are served locally from our server. When you access the website, no connection is made to servers of Google or other font providers.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

This data is not merged with other data sources.

This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website, and the server log files must be recorded for this purpose.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the padlock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Enquiries by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent can be withdrawn at any time.

The data you send to us via contact enquiries will remain with us until you ask us to delete it, withdraw your consent to its storage or the purpose for storing the data no longer applies (e.g. after your request has been dealt with). Mandatory statutory provisions, in particular statutory retention periods, remain unaffected.

Communication via WhatsApp

Among other things, we use the instant messaging service WhatsApp to get in touch and communicate with customers, prospective customers and other third parties. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter "WhatsApp").

If you communicate with us via WhatsApp, your personal data stored with WhatsApp (in particular phone number, profile name, profile picture where applicable and chat content) will be processed by us insofar as this is necessary to handle your request. Depending on the content and context of the communication, the legal basis for processing your data is Art. 6(1)(b) GDPR (contractual or pre-contractual measure) or Art. 6(1)(f) GDPR (legitimate interest in effective communication).

Please note that WhatsApp also processes personal data on servers of Meta Platforms Inc. in the USA. To ensure an adequate level of data protection, WhatsApp relies on the EU standard contractual clauses. Further information can be found at: https://www.whatsapp.com/legal/business-data-transfer-addendum

The use of WhatsApp is entirely voluntary. If you do not wish to use it, alternative ways of contacting us (e.g. email or telephone) are of course also available to you.

Further information on data processing by WhatsApp can be found in WhatsApp's privacy policy: https://www.whatsapp.com/legal/privacy-policy-eea

12. Hosting and content delivery networks (CDN)

Vercel

We host our website with Vercel. The provider is Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA. When you access our website, Vercel processes your IP address and technical access data (server log files) in order to deliver the website and protect it against attacks. Delivery takes place via a worldwide network of servers, preferably from data centres in the EU.

Vercel is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably and quickly as possible. Data transfer to the USA is based on the EU-US Data Privacy Framework and the standard contractual clauses of the EU Commission. A data processing agreement is in place with Vercel. Further information: https://vercel.com/legal/privacy-policy

13. Analytics tools and advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, length of visit, operating systems used and the user's origin. This data is combined into a user ID and assigned to the respective end device of the website visitor.

In addition, Google Analytics allows us, among other things, to record your mouse and scroll movements and clicks. Google Analytics also uses various modelling approaches to supplement the collected data sets and employs machine learning technologies in data analysis.

Google Analytics uses technologies that make it possible to recognise the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the USA and stored there.

This service is used on the basis of your consent under Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be withdrawn at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

14. Plugins and tools

Currency of and changes to this privacy policy

This privacy policy is currently valid and was last updated in September 2026.

Due to the further development of our website and the services offered through it, or due to changes in statutory or regulatory requirements, it may become necessary to amend this privacy policy. You can access and print out the current privacy policy at any time on the website at https://www.creator-flow.eu/en/privacy-policy.